Terms of Use
Last updated: 17-August-2025
Welcome to Catch Up Mobility ("App", "we", "our", "us"). By downloading, accessing, or using our App, you agree to be bound by these Terms of Use. If you do not agree, please do not use the App.
Use of the App
The App is provided for personal, non-commercial use only.
You agree not to misuse the App, attempt to disrupt its functionality, or use it for unlawful purposes.
Accounts & Data
Some features may require creating an account. You are responsible for keeping your login details secure.
You agree to provide accurate and up-to-date information.
Transportation Information
The App provides navigation, station, and route information to assist your travel.
While we strive to provide accurate and timely information, we cannot guarantee that schedules, delays, or availability will always be correct. Always verify critical information with official transportation providers.
Intellectual Property
All content, design, and features of the App are owned by us or licensed to us.
You may not copy, modify, or distribute any part of the App without prior permission.
Privacy
Your use of the App is also governed by our Privacy Policy.
Limitation of Liability
We are not responsible for any loss, delay, or inconvenience arising from the use of the App.
Use the App at your own risk.
Refund Policy for Catch Up
1. Eligibility for Refunds
Refunds are generally only available under the following conditions:
- You are within the first 30 days of your subscription purchase or renewal.
- The subscription was not used excessively or in violation of our Terms of Service.
- Technical issues that are caused by Catch Up and could not be resolved within a reasonable time after the issue was reported.
- Accidental or duplicate payments.
2. No Refunds for Inactive Accounts
We do not provide refunds for unused or inactive accounts. If you forget to cancel your subscription and it renews automatically, you are still responsible for that charge. Please ensure you manage your subscription settings in your account.
3. Refund Request Process
To request a refund:
- Email our support team at catchupmobility@gmail.com with the subject line "Refund Request."
- Include the following details: your name, email address, subscription plan, and the reason for your refund request.
- Our team will review your request and respond within 5-7 business days.
4. Pro-Rated Refunds
If you cancel your subscription partway through a billing cycle, you may be eligible for a pro-rated refund based on the number of unused days in the billing period.
5. Non-Refundable Cases
- Refund requests made after 30 days of subscription purchase.
- Refunds for promotional offers, discounts, or special pricing.
- Monthly subscription fees after the initial 30-day period.
- Termination of your account due to a violation of our Terms of Service.
6. Payment Processing Time
Once your refund request is approved, the refund will be processed through the original payment method. Depending on your financial institution, it may take up to 7-14 business days for the funds to appear in your account.
7. Changes to Terms
We may update these Terms from time to time. Continued use of the App after updates means you accept the revised Terms.